Introduction

 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.

 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sales

Delivery & Click & Collect

Wirral Delivery:
All orders above £20.00 are delivered FREE of charge, for orders under £20.00 a flat rate delivery fee of £3.95 is charged.
Orders for delivery on Wirral, placed before 11pm are delivered the next working day (Mon - Fri excluding bank holidays and public holidays).
Deliveries will take place between the hours of 8am and 5pm.
If you are unlikely to be in to receive your order, please leave a message in the 'Notes and special requests' box on the checkout page indicating a neighbour or safe place to leave your order.
Please be mindful that we are delivering perishable goods that may need to be refrigerated ASAP to maintain their quality, especially on warm days.

Liverpool Delivery:
A flat rate delivery fee of £3.95 is charged.
Orders for delivery to Liverpool will be delivered on Mon, Wed or Fri (excluding bank holidays and public holidays) depending on the day of order, i.e:

Order before 11pm on a Friday, Saturday or Sunday the order will be delivered on the Monday
Order before 11pm on a Monday or Tuesday the order will be delivered on the Wednesday
Order before 11pm on a Wednesday or Thursday the order will be delivered on the Friday

Deliveries will take place between the hours of 8am and 5pm.
If you are unlikely to be in to receive your order, please leave a message in the 'Notes and special requests' box on the checkout page indicating a neighbour or safe place to leave your order.
Please be mindful that we are delivering perishable goods that may need to be refrigerated ASAP to maintain their quality, especially on warm days.

Click & Collect:
If you prefer to collect your order from our store in Pensby you can use our 'Click & Collect' service for FREE, with a minimum order of only £10.00.

Payment must be made online.
Order before 11pm and you order will be ready to collect from our store from 10am the following working day (excluding bank holidays and public holidays).

Orders not collected by the close of business (5pm) the day the order is available for collection will be deemed to be canceled and will no longer be available for collection.

Our address for collections is:

Fine Fruits Direct
391 Pensby Road,
Pensby,
Wirral
CH61 9PF


Damaged Items and Incorrect Items

All errors, missing and damaged items must be reported to the company within 24hrs of delivery. Please call 0151 648 0388 to notify us. 

Delivery Charges:
All orders above £20.00 are delivered FREE of charge within Wirral, for orders under £20.00 a flat rate delivery fee of £3.95 is charged.

For orders to Liverpool a flat rate delivery fee of £3.95 is charged.

All failed delivery attempts will be subject to a £3.95 re-delivery fee or can be collected in store.

Perishable Goods:
It is the customers responsibility to ensure that all perishable goods are stored correctly once delivered, this includes delivery to an alternative address (neighbour or workplace), or when instructions are left to leave the order in a safe place. The company will not be held responsible for perished goods inappropriately stored once delivery has taken place.

Under the Fine Fruits Direct guarantee the company will at their discretion, replace any item or provide a refund, for any item found to be supplied incorrectly or in their judgement of a quality not fitting the Fine Fruits Direct usual high standards.

Cancelation of an Order
If for any reason you wish to cancel your order please call 0151 648 0388 detailing your order number. If the order has not already shipped from Fine Fruits Direct a full and immediate refund will be made.

Under the Consumer Contracts Regulations 2013 the company do not have to accept returns for perishable goods and other items that deteriorate rapidly such as food and flowers, it is therefore important that any order cancelations are made prior to shipping.

Under the Fine Fruits Direct guarantee, the company will at their discretion, replace any item or provide a refund, for any item found to be supplied incorrectly or in their judgement of a quality not fitting the Fine Fruits Direct usual high standards.

The Consumer Contracts (formerly Distance Selling) regulations:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to sales of goods or services to consumers without face-to-face contact. This includes selling by mail order, through the internet, using digital television, or by telephone, fax or text message.

Under the Consumer Contracts Regulations 2013 the company do not have to accept returns of perishable goods and other items that deteriorate rapidly such as food and flowers. 

Delivery problems

If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

If our delivery driver is unable to deliver your products, and such failure is your fault, and you do not collect your products from our store, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

All failed delivery attempts will be subject to a £3.95 re-delivery fee or can be collected in store.

An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    you provided the wrong address for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)    the address for delivery cannot safely be accessed;

(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.